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FAQ
MANAGE CONTACTS
Q. I want to create a completely new distribution lists. If a number has already been pinged when previously uploaded, will I have to ping that number again and use yet another text credit?
Q. How do I import contact phone numbers into my distribution lists?
COLLECT CONTACTS
Q. Why are two message sent out when my customer texts the keyword, and can I remove the REPLY STOP to cancel?
Q. Why is my mobile keyword not working?
Q. What is the disclosure field when creating a keyword?
Q. How do I build my database?
SEND MESSAGES
Q. How does shorten URL work? Do I have to have one?
Q. Is there a cost difference between SMS and MMS?
Q. Why did some of my messages fail?
Q. Why did someone receive 2 or more identical messages from me?
APPOINTMENT REMINDERS
Q. How do I import appointment reminders?
PREMIUM FEATURES
Q. How do contacts redeem coupons?
Q. How do I view the results of my mobile voting campaign?
Q. Why can't I send a voice broadcast message to my imported contacts?
Q. How do I add the Trumpia widget to my Facebook page?
Q. When and how can I change my keyword?
MANAGE ACCOUNT
FAQs
Q. When I sign up for a informi account, are we locked into a contract for a designated period?
Q. Can I buy a list and add it to my distribution lists?
Q. Does informi provide us with a list of phone numbers that we can add to our list?
Q. What if I want to change or cancel my account?